Browse Our FAQs by Category

• How do I place an order?
1. Once you choose your stationery, click on the product photo from the list page to move to the product page.

2. Select quantity and click on the PERSONALIZE button

3. For Wedding Invitations:

From the Enter Info page, choose ‘Who is Hosting’ (your cards will have different verses depending on this selection), and provide information in the boxes. Make sure you also decide whether or not to print return address on your envelopes. Click NEXT.

For other stationery:

From the Enter Info page, fill out the information boxes provided to you. You can add more information and make changes at the next step. When you’re done, click NEXT.

4. Our editing system, Dream Editor, will allow you to customize colors, fonts, messages, and text/graphic layouts. Once you finish editing, click NEXT, at which time, you will be asked to decide whether or not to have our designer review and make adjustments on your stationery. Please check YES or NO to proceed.

5. You will be taken to your Shopping Cart. You can select any of the matching items from this page by clicking on ‘Add this item’. When the item is placed in your cart, click on ‘Personalize this item’. You can repeat this process with other matching items to complete your entire wedding stationery ensemble.

6. Click on CONTINUE from your shopping cart to proceed to Checkout

At any time during this process, you may contact our customer care department and speak with a designer for personal attention.
• Can I place my order by phone?
Yes, our customer care designers can take your order by phone or walk you through the ordering process.
• Can I make changes to my order after submitting it?
If you choose YES for ‘designer review’, you could make changes to your stationery until you give your final approval. If you choose NO for ‘designer review’, changes cannot be made since we process your order immediately. Please review your order thoroughly before submitting.
• How do I order a sample?
When you find a product you like, simply click on the ‘Order Sample’ button and provide shipping address. You can order up to three samples free of charge, and $1.00 per each additional sample.
• Can I proof my order before printing?
Before you checkout, from the Dream Editor page, you’re asked to check YES or No box for our designer to review your order. If you check YES, the designer will contact you via email and send you a copy of the revised file for your approval before printing. If you check NO, your order will be processed immediately without any adjustments to the stationery you worked on. Whatever you did on Enter Info page and Dream Editor will be printed as is.
• Can I order more cards after I receive my order?
You can reorder products at any time. Go to My Account and find the item you would like to reorder from your Order History. Click on the item number to bring up the product information. Each item has ‘Reorder’ button on the right side. Click on the Reorder button, determine quantity and proceed to checkout. Unfortunately, we cannot accept any changes to reordered items since all the information you had provided on your original order will be processed as is.

• What is your recommended image resolution? Is there a minimum requirement?
We recommend 300 or higher DPI (Dots Per Inch) for a quality image. Our minimum requirement is 150 DPI.
• Can I submit photos via email?
We do not accept photos via email at this time. If you are not yet ready with the photo you would like to use for your invitation, we suggest that you come back when you have chosen a photo to upload.
• Do you accept hard copy photos?
We do not accept hard copy photos.
• Do your designers perform photoshop?
Our designers will not perform photoshop on your photo. Our Dream-Editor allows you to: upload your photos, choose different settings such as sepia tone or black and white, crop photos, and more. Our designers review your invitation and will send you digital proofs for your confirmation; however, we do our best not to alter any ambiance of your photo.

• Which credit cards and payment types do you accept?
We accept Visa, MasterCard, American Express, and Discover
• Do you charge sales tax?
BWeddingInvitations is located in California, and we’re required to charge California sales tax on orders shipped to places within the state of California.
• When will my credit card be charged?
Your credit card will be charged when you place your order.
• How safe is it to use my credit card online?
We take security measures very seriously. Our site is well protected and our secure server encrypts all submitted information. Your credit card information will not be saved in our server.

• Do you charge for card assembly for layer wedding invitations and pocket invitations? What about ribbons and jewels?
As a limited time offer, we provide free assembly services for all our products. This includes all of the following:

- attaching invitation cards to layer cards
- attaching invitation cards to pocket invitation jackets
- assembly of ribbons, seals, and embellishments such as cubic studs, brooches, buckles, etc.
- folding invitations and/or inserts
- placing enclosures into pocket invitations or enclosure holders

If you wish to do the assembly yourself, contact our customer care department and we’ll be happy to send all items separately. For customers doing self-assembly, we suggest ordering extra quantity in case you make a mistake.

• How long does it take for my order to arrive?
Our estimated delivery time reflects 2-3days of production time plus delivery time based on your choice of shipping service and the location of the address where the package is being delivered to. If your order was placed after 5:00pm, Pacific Time, please add extra 1 day to the estimated delivery time.


Shipping Method	Estimated Delivery Time (no weekend delivery)
Ground	2-3days production + UPS 5-11days = 7-14 business days
Ground Express	2-3days production + UPS 5-6days = 7-9 business days
Air	2-3days production + UPS 2-5days = 4-8 business days


This table does not include estimated delivery time for sample orders and special orders.
Sample orders will be shipped via USPS and will take 2 to 7 business days.
• Can I check my order status?
Please log in and click on ‘My Account’ to view all your previous orders. For the order that was already shipped, you will find a tracking number
• How do I expedite my order?
When you place your order, you will be asked to select shipping method. Please choose Ground Express or Air service to expedite your order
• Do you ship to PO Boxes?
Unfortunately, we do not ship to PO Boxes.
• Do you ship to Alaska, Hawaii, or Puerto Rico?
Currently, we ship to Alaska and Hawaii, but do not ship to Puerto Rico. Addresses in Alaska and Hawaii may be subject to special shipping rates, and expected shipping time may vary depending on the location.
• Do you ship to outside the US?
We do not accept international orders outside the US at the present time.
• How do you calculate the shipping charge?
Your shipping charge is calculated based on your total charge of your purchase after applying discounts.
This table does not include shipping charges for special orders.


Order Amount	UPS Ground (7~14 days)	UPS Ground Express (5~9days)	UPS Air (4~8days)
Up to $29.99	8.50	16.50	19.50
$30~$49.99	12.50	19.50	23.50
$50~$99.99	15.50	21.50	27.50
$100~$149.99	17.50	23.50	32.50
$150~$199.99	19.50	25.50	35.50
$200~$249.99	Free	27.50	37.50
$250~$299.99	Free	29.50	39.50
$300~	Free	31.50	41.50


Days estimated for above shipping methods reflect business days only with no weekend delivery.