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Can I make changes to my order after submitting it?
Yes, you can request for changes to your order by contacting our customer care department upon reviewing your digital proofs via email. Once you submit your order through our website, a professional designer reviews your order for necessary minor adjustments such as alignment and spacing. If you wish to make changes at this time, you can communicate directly with your designer for assistance. Please note that any adjustment requests after the initial review of the digital proofs will be subject to a designer’s fee. It must also be noted that no changes or adjustments can be made after your final approval since your order is sent to our production department for printing immediately following your final confirmation.
Can I order more cards after I receive my order?
You can reorder products at any time. Go to My Account and find the item you would like to reorder from your Order History. Click on the item number to bring up the product information. Each item has ‘Reorder’ button on the right side. Click on the Reorder button, determine quantity and proceed to checkout. Please note that we cannot accept any changes to reordered items since all the information you had provided on your original order will be processed as is.
Can I place my order by phone?
No, all order must come through our website in order to be promptly processed. Should you need assistance; our customer care designers will walk you through the ordering process. Please note that all orders placed manually by a designer will be subject to a designer’s fee.
Can I proof my order before printing?
Every order that comes through our website will be reviewed by a professional designer, and the digital proofs will be sent to your email for your review. We will proceed to printing only with your final confirmation by email.
How do I order a sample?
Please join “FREE SAMPLE KIT” program on our website.
There are 4 types of Sample kits and 5 kinds of invitations are included in each kit.
Regarding new arrivals in 2017, you can also enjoy the quality of our new products before you order.
  - A type & B type & C type (Best seller)
  - D type (New arrivals)
How do I place an order?
From the product detail page, select quantity of each desired item and click on the PERSONALIZE button. All the products you choose from the detail page will be added to our editing system, the Dream Editor, under individual tabs. You can also add more items from the Dream Editor by clicking ADD ANOTHER ITEM button above the editing panel. A pop up will appear and enable you to browse through all products and to add new items to your editing tab. Once you have all the items ready, you can start filling the text boxes provided on the ENTER INFO panel or switch to the EDIT MODE and work directly on the card. The Dream Editor allows you to customize the entire content of your stationery except the background design and color. You can change font colors, styles, and sizes; change the layout of the text by moving, adding, and/or removing. This unique feature of the Dream Editor makes it possible for anyone to create their one and only unique wedding invitations and matching stationery. When you are finished editing, proceed to the next page where you can review your hard work and proceed to Checkout. At any time during this process, you can contact our customer care department and speak with a designer for personal attention.
Can I print my invitations in a foreign language?
Yes, we can print your invitations in another language.

For Spanish, you can customize your verses in Spanish during your editing process on our Dream Editor, simply by converting your keyboard.

For languages other than English or Spanish, please place your order without editing your invitation; then send us your text file in Adobe Illustrator (AI) format with your entire text “outlined”, to avoid any changes in your file when we open it. The AI file can only be accepted through email at customercare@bweddinginvitations.com. Kindly put your order number into the subject line of the email and add your full name and contact number.

Also, please use the “Special Instructions” box when you place your order to let us know that your invitations will be in another language.

Please note that there is an additional Foreign Language design fee of $ 25.00/item. Please add this amount into the Additional Charges box on the Checkout page.
How do I use chat widget to contact with customer support officer?
You can find chat widget on the lower right-hand corner of the website.
If you can’t find chat widget on the website, please check your explorer first.
If you use explorer 11, please change the document mode of your browser 10 or above.

[How to change the document mode of the browser?]
 1) Open our website.
 2) Click keyboard “F12”
 3) Select the menu “Emulation”
 4) Change the document mode to 10 or above.
 5) Refresh or open our website again, and then you can find the chat widget.

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Can I submit photos via email?
We do not accept photos via email at this time. If you are not yet ready with the photo you would like to use for your invitation, we suggest that you come back when you have chosen a photo to upload.
Do you accept hard copy photos?
We do not accept hard copy photos.
Do your designers perform photoshop?
Our designers will not perform photoshop on your photo. Our Dream-Editor allows you to: upload your photos, choose different settings such as sepia tone or black and white, crop photos, and more. Our designers review your invitation and will send you digital proofs for your confirmation; however, we do our best not to alter any ambiance of your photo.
What is your recommended image resolution? Is there a minimum requirement?
We recommend 300 or higher DPI (Dots Per Inch) for a quality image. Our minimum requirement is 150 DPI.
Which credit cards and payment types do you accept?
We accept Visa, MasterCard, American Express, and Discover
Do you charge sales tax?
BWeddingInvitations is located in California, and we’re required to charge California sales tax on orders shipped to places within the state of California.
When will my credit card be charged?
Your credit card will be charged when you place your order.
How safe is it to use my credit card online?
We take security measures very seriously. Our site is well protected and our secure server encrypts all submitted information. Your credit card information will not be saved in our server.
Do you charge for card assembly for layer wedding invitations and pocket invitations? What about ribbons and jewels?
As a limited time offer, we provide free assembly services for all our products. This includes all of the following:

- attaching invitation cards to layer cards
- attaching invitation cards to pocket invitation jackets
- assembly of ribbons, seals, and embellishments such as cubic studs, brooches, buckles, etc.
- folding invitations and/or inserts
- placing enclosures into pocket invitations or enclosure holders

If you wish to do the assembly yourself, contact our customer care department and we’ll be happy to send all items separately. For customers doing self-assembly, we suggest ordering extra quantity in case you make a mistake.
Shipping & Handling
Can I check my order status?
Please log in and click on ‘My Account’ to view your order status. You can also contact customer care for detailed information on your order.
Do you ship to Alaska, Hawaii, or Puerto Rico?
Yes, we ship to Alaska, Hawaii, and Puerto Rico. Addresses outside mainland USA may be subject to special shipping rates, and expected shipping time may vary depending on the location. Once the order is placed, customer care department will communicate the shipping cost details through email.
Do you ship to outside the USA?
Yes, we ship to countries outside the USA. Delivery time and shipping cost may vary depending on the destination of the delivery. Please contact customercare@bweddinginvitations.com for detailed information.
Do you ship to PO Boxes?
Unfortunately, we do not ship to PO Boxes.
How do I expedite my order?
When you place your order, you will be asked to select shipping method. Please choose Express to expedite your order.
How do you calculate the shipping charge?
Your shipping charge is calculated based on the subtotal of your purchase before discounts.
This table does not include shipping charges for Hawaii, Alaska, Puerto Rico and international orders.

Order AmountGround ShippingAir Shipping
99.99 or less$12.95$18.95
$1000 or more$55.95$69.95

Days estimated for above shipping methods reflect business days only with no weekend delivery.
How long does it take for my order to arrive?
Our estimated delivery time reflects 2-3days of production time plus delivery time based on your choice of shipping service and the location of the address where the package is being delivered to. If your order was placed after 5:00pm, Pacific Time, please add extra 1 day to the estimated delivery time.

 Shipping Method Estimated Delivery Time (no weekend delivery)
 Ground 2-3days production + UPS 5-11days = 7-14 business days
 Air 2-3days production + UPS 2-5days = 4-8 business days

This table does not include estimated delivery time for sample orders and special orders.
Sample orders will be shipped via USPS and will take 2 to 7 business days.
Return Policy
Your satisfaction is very important to us. Please contact us within 30 days of receiving your order to let us know any problems or concerns you may have on the order you received. Our customer care specialist will be happy to assist you and provide you with instructions. Due to the personalized nature of our products, we cannot accept returns based on your input such as spelling mistakes and layout errors. We also cannot accept returns based on the changes of your personal preferences or circumstances. We highly recommend you to take advantage of our ‘free sample’ offer to see the actual product in person before placing an order. Should you find any errors done by BWeddingInvitations, or if you received damaged items, please contact our customer care department immediately to order replacement items. You should receive replacements within 7 to 10 business days. The original items should be returned to us within 30 days from the time you received the original order. For instructions on how to return damaged items, please contact our customer care department and we will make arrangements to pick up the package.
Customer Service
Address : 373 Van Ness Ave. Suite 260, Torrance, CA 90501
Toll Fee : (800) 217-2510
(Monday-Friday 9:00am-5:00pm, Pacific Time)
E-mail : customercare@bweddinginvitations.com