HÄUFIGE FRAGEN UND ANTWORTEN
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Sollten Sie noch Fragen haben, können Sie gerne mit uns telefonischen Kontakt während unserer Öffnungszeiten aufnehmen oder unser 24-Stunden Live-Chat Support nutzen. Optional können Sie uns auch eine E-Mail schreiben. Diese versuchen wir innerhalb eines Werktages zu beantworten.
What do I need to have prepared before placing my order?
Before placing your order, we’d strongly recommend having all of your wedding details at the ready. This includes your quantities, dates, times, venue addresses, wording including any poems or passages you may like to include, guest lists and guest addresses.
Make sure that all of this information is also correct to ensure that you avoid any mistakes when providing text to our designers. By keeping your edits to a minimum, this will also ensure that your design can go into production at the soonest possible time!
How do I place an order?
To place an order, simply start off by creating an account on our website with all of your personal details. From there you can select your invitation design, carefully choose your quantity, and proceed through our personalisation steps (where you can select colours, fonts, wording and information etc.).
After completely all of our personalisation steps, you can then select from our shipping option and finalise your payment.
Once your payment has been received, our designers will create a digital proof for you to view within 1-2 business days. From there you can make any edit requests or approvals.
How many invitations should I order?
Ideally, we’d recommend ordering a few extra invites than you need. This is because if you require more invites at a later stage, we’ll have to treat your order as a completely new one and no bulk discount will apply. If you also need these invitations at the last minute, you must also take into account our production and shipping time.
Generally, we’d recommend ordering an extra 10 to 20 – so you can also keep few for yourself as a memento!
Do you have a minimum order quantity?
Yes, due to set-up costs we have a minimum order quantity of 20 per item. However, we ALWAYS recommend ordering at least 10 spare invitations, for emergency extras or last minute guests.
If you are placing a custom foil order, we have an increased minimum order quantity of 50. This increased quantity is due to the complex processes that go into any custom foil design, with materials also costing much more. Please keep in mind that this 50 minimum order quantity also applies if you later realise you need to order any extras, so ALWAYS ensure that you have considered any potential emergency extras when placing your order.
Your quantity can be increased or decreased throughout your proofing process, with prices then amended; however, if you need to order any extra items after you have made your final approval or after you have received your original order, they will then be classified as a new order. This new order will therefore have to be placed through our website again, and will incur the minimum order quantity of 20, or 50 if you are ordering a custom foil design.
Can you print quantities other than what’s displayed?
Unfortunately, we can only accept order quantities in the multiples of 10 as per our website.
It’s highly recommended that you order an extra 10 to 20 invitations just in case you have any late guests or unforeseen circumstances! Also any additional items will be treated as a new order, and our bulk discount will not apply.
Do I get to see my invite layout before it is printed?
Yes, we will never print your design before we have your full approval. This digital proof will be sent to you within 1-2 business days after your payment clears. This proof will include your wording as well as any customisation or additional features you may have chosen.
You will also have up to 3 complimentary edit requests to ensure that you get a layout you’re completely satisfied with.
How can I place an order with guest names?
When placing an order, in the first step of personalisation under ‘Personalise Wording & Information’, just select the ‘Print Guest Name’ option
We will provide you with a basic Excel template for your guest names. We don’t actually need your guest names file to be submitted at the time of your order, as we will create the layout of your personalised wording first.
After the initial layout has been approved, we will require you to provide us with your guest names so we may send you a multi- page PDF file with all of your guest names laid out for your approval.
Please be sure to check on names, spelling and formatting of the excel spreadsheet before it is provided to us, as an incorrectly provided excel file will cause a delay to proofing.
How do I order matching accessory cards for my invitations?
Once you have personalised your invitation, and chosen which matching accessory cards you need, follow the same personalisation steps for each stationary item before proceeding to the checkout…
This way our designers will upload all of your digital proofs together, and you can make any edit requests at once; allowing all of your items to be printed and shipped together.
How can I order with foreign language text?
During the personalisation step, an option will come up for foreign language add on, you will need to select it.
There is an additional cost of US$15 associated with foreign language printing. Depending on the language used, you maybe able to type your wording directly into the text box provided on the site or you are welcome to attach a separate PDF file.
After the order has been placed, our designers will send you through a digital proof to carefully check all fonts are displaying correctly using your chosen language.
How long will it take for me to receive my order after it has been placed?
Once you place your order, supply us with all of your wording and information, and your payment has been received, our designers will supply you with a digital proof of your order within 1-2 business days…
From there you can make any required edit requests (each change will take 1-2 business days), or if everything is perfect and you’re 100% happy you can make your final approval…
Once you have made your final approval, your order will go into printing and production. Our printing and production timeframe is 4-6 business days; and our postage timeframe generally takes between 3-4 business days via DHL Express for all domestic and international shipping locations.
For more information regarding our shipping costs and timeframes, please view our shipping FAQ.
Can I speed up the timeframe of my order?
We process a large volume of orders daily and given our intricate printing processes and detailed hand assembly requirements, we cannot guarantee a faster turnaround beyond our stated production time.
However, you are able to speed up your digital proofing process by selecting our ‘priority proof’ feature, when placing your order.
This will ensure that your proof is completed as a priority; any subsequent edits will also be actioned as soon as received by our design team.
How do I order invites without the insert card/printing?
You can order pockets only through our website. If you select ‘Personalise’ button on the invite you would like to purchase, you will see a ‘Buy Pockets Only’ button. This will then display the correct price for a pocket only order.
Once you have placed an order for pockets only, your order will take 4-6 business days to produce then a further 3-4 business days for shipping.